Frequently Asked Questions (FAQ)

Find your answers quickly. If you still have any questions, contact us here or send us a message to contact@oriondeco.com

Orders

How do I place an order?

Select the product you want, choose the quantity, and add it to your cart. Then follow the steps to complete your order by entering your shipping and payment information.

How can I track my order?

After placing your order, you will receive a shipping confirmation email containing your tracking number.

This number will allow you to track the status of your order in real time.

Can I modify my order?

If you wish to modify your order, please contact us immediately after purchase. Once the order has been shipped, it will no longer be possible to modify it.

How can I be sure I can get help after my purchase?

Our customer service team is available by email and phone, providing fast and personalized responses.

Most inquiries are handled within one business day

Delivery

What are the processing times for your products?

Each order is carefully prepared and shipped within 1-2 business days
(Monday - Friday)

What are the delivery times?

Delivery takes 6 to 10 business days (Monday - Friday). For orders containing multiple items, these may be shipped individually to ensure their safe arrival.

Why haven't I received my order?

If you haven't received your order, it may be delayed due to issues with the carrier. We advise you to check the tracking information and contact us if necessary.

What should I do if my order arrives damaged or broken?

If your order arrives damaged, please contact us. We will offer you a replacement or a full refund.

Returns and refunds

Can I return a product if I change my mind?

Yes. You have 30 days after receiving your order to request a return.

Who pays the return shipping costs?

we offer free returns on all orders within 30 days of receiving your item, whether you changed your mind or the item is defective.

What should I do if my product is damaged or defective?

If your item is damaged, defective, or incorrect, please contact us immediately upon receipt at contact@oriondeco.com

We will assess the situation and offer you a suitable solution (replacement or refund, as applicable).

When will I receive my refund?

Once the return is received and inspected, the refund will be issued to the original payment method within approximately 10 business days.

Business Details

Company Name: Mouhamad Nourouddine Yaya

Address: 1187 Rue Jogues, Drummondville, QC J2B 4X8, Canada

Company number: 2281369530

TPS: 751283839RT0001

TVQ: 4055782828TQ0001

Orion Deco is a brand operated by Mouhamad Nourouddine Yaya, based in Quebec, Canada.

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